Accident

WHAT TO DO AT THE MOMENT OF DAMAGE?

First of all, we wish you never coming across with any damage.

Nevertheless, in the case of you face with this situation, you can call our nearest Regional Office or dial (0212) 334 20 06 numbered DOĞA INSURANCE COOPERATIVE DAMAGE SUPPORT LINE in order to apply. With your notification, our experts assigned immediately and attend to your damage file as soon as possible.


Requirements of notification:
  • Policy Number
  • Damage Date
  • Approximate amount of damage
  • Insured’s or contact person’s phone
  • In auto damages, the address of the service, phone and tax id number
If you own follow the procedure, please keep the damage file number you get at the notification time. It required for entire inquiries and negotiations.

A. CAR INSURANCE LOSSES

Crash-Clash Losses
  • Traffic collision report, if there is not take the statement down, detailed declaration of the driver.
  • Alcohol Report
  • Copy of a license
  • Copy of a driving license
  • If there is a loss payable clause, deed of consent that given by related institution
  • Damaged car’s photograph
  • Tax id number
In the case of you prefer your car repaired in our in-network services and garages, you can recover your loss without any payment.

Highjack Losses

In the case of highjack and cannot find within following 30 days,
  • Outpost application report (certified copy)
  • Outpost not found letter (certified copy)
  • Not found letter from the police department for auto theft (certified copy)
  • Stolen stamped actual license
  • Receipt of discharge from the treasury (certified copy)
  • Certificate of fair wear and tear from the treasury (certified copy)
  • Originals policy and voucher
  • Whole keys of the car (original and duplicate)
  • If there is a loss payable clause, deed of consent that given by related institution
  • Tax id number
  • Letter of attorney (taken from our company)
Radio-Tape stolen losses

In the case of the radio-tape stolen, by the reason of the coverage is going to over, if you reassemble the radio-tape again, make contact with your agency in order to add supplementary coverage.
  • Outpost application and eye witnessed determination report
  • Copy of a license
  • If there is a loss payable clause, deed of consent that given by related institution
  • Tax id number

B. TRAFFIC INSURANCE (COMPULSORY FINANCIAL LIABILITY) LOSSES
  • Traffic collision report (certified copy)
  • Alcohol report (certified copy)
  • Copy of a license, driving license (claimer’s)
  • Damaged car’s photograph (claimer’s)
  • Copy of a license, driving license (insured’s)
  • Aggrieved vehicle license holder’s behalf citizenship number (identity number/ Tax id number)
DEATH AND PERMANENT DISABILITY DEMANDS
In concern with the demands as a result of traffic accident, injury, permanent disability or death;

*Necessary papers for whole applications
  • Letter of application/demand (related to your demand –treatment, permanent disability, death- your declaration and pursue a case deputy and/or letter of attorney, contact information –address, phone, e-mail, etc.- aggrieved’ and/or beneficiaries’ bank information)
  • Relating the accident, relevant institution given, certified Accident Report that shows faults, Record Of Statement etc. (outpost and/or constabulary) if there is no confiscation; expert's report (prosecution office report’s certified copy and/or if conclusion of the lawsuit end up, defect acceptance shown received decision), original or true copy of the original’s certified copy.
  • Insured vehicle’s driver’s certified alcohol report, original or true copy of the original’s certified copy,
  • The insured vehicle’ driver’ driving license and license copies.
Besides, in the case of the insured vehicle is a bus and demand referring to Compulsory Seat Personal Accident or Transporter Liability Policies,
  • Certified passenger list’s original and the certified true copy of the original’s, passenger ticket’s copy,
  • Vehicle rental contract and transportation document’s copy that shows the route,
  • Driving License of the driver and commercial vehicle usage document’s copy
  • Authorization certificate and vehicle card’s copy,
*For Permanent Disability Demands;
Required documents for person whom stated as disabled;
  • General state hospital given disability criterion, classification and disabled given health board report in accordance with regulations, committee report original and/or institutional certified true copy that included perpetual expression and disability percentage,
  • General Judicial Medical Report (the report that stated the reason of coming to hospital and indicated that, relevant person has no disability previously)
  • Entire doctor reports of related to whole treatments after the accident (Epicrisis, if available, surgical operation reports, nurse observation medical charts, graphy and roentgen’s CD copies etc.)
  • Certificate of identity register copy original and certified true copy,
  • Income certificate (payroll, SSI breakdown etc.), if the person is a student, student certificate, if these two is not available, certificate given by official neighborhood representative original or certified true copy,
  • Permanently disabled’s original information letter if registered into Social Security Organization For Artisans And The Self-Employed, SSI or Government Retirement Fund about putting on a salary or not and information about lump sum payment regarding the permanent disability.
*For Death Demand;
Documents required regarding the deceased;
  • Certificate of inheritance original or certified true copy,
  • Autopsy report/death certificate original or certified true copy,
  • Inhumation license original or certified true copy,
  • Certificate of identity register original or certified true copy,
  • Income certificate (payroll, SSI breakdown etc.), if the person is a student, student certificate, if these two is not available, certificate given by official neighborhood representative original or certified true copy,
  • Deceased’s original information letter if registered into Social Security Organization For Artisans And The Self-Employed, SSI or Government Retirement Fund about putting on a salary or not and information about lump sum payment regarding the permanent disability.

The documents stated above whether standard, according to damage’ circumstances and features, different documents may be required. When you pass on your demands and original documents to our General Directorate, your file be opened and you keep informed.

Note 1 : Traffic policemen don’t identify expert related to situation. They can do that only when office of the attorney general assigned them. For this reason, if there is an expert's report, with court’s decision of appointment, the court decision that sustained necessarily included.

Note 2 : Required documents relating the accident, on condition that the surrogate lawyer has the letter of attorney, his approval accepted. Attention should be paid.

Note 3 : Demands relating the treatment expenses, 25.02.2011 date and 27857 numbered published in an official gazette and enter in force, “Some Receivables’ Reconstruction, General Health Insurance Law and some other law, regarding the Delegated Legislation changes, Law’s 58, 59, by Provisional 1 and Provisional 2 articles of law, treatment expenses as a result of a traffic accident are covered by Social Security Institution. Therefore, your demands on treatment expenses cannot be covered, we kindly request you to apply Social Security Institution.


D. GLASS INSURANCE LOSSES
  • Official report and declaration
  • Invoice (in the case of expert doesn’t sent)
  • Photographs on damage (if expert is not coming)
  • Taxpayer identification number
E. PERSONAL ACCIDENT LOSSES

Required Documents For Personal Accident Insurances’ Claim To Compensation;

Required Documents For Decease Demand;
  • Application / Demand Petition (Your related declaration and contact information –address, phone, e-mail etc.- bank information and certificate of domicile of aggrieved and/or beneficiaries.
  • If the insured die as a result of traffic accident, Traffic Collision Report and in the case of the driver is a insured, Alcohol Report original and the certified true copy of it,
  • In the case of insured’s death is inherited to judicial authorities (murder, suicide, founding dead, fire etc.) incident scene investigation report that prepared by outpost necessarily sent with investigation file and record of statement,
  • Autopsy Report / Death Certificate in original or certified true copy of them (In some cases, detailed autopsy is required and in the face of such a situation, detailed autopsy report must sent with documents.),
  • Certificate of inheritance original or certified true copy,
  • Inhumation license original or certified true copy,
  • Certificate of identity register original or certified true copy (certificate given by official neighborhood representative original or certified true copy)
  • If the inheritor is under eighteen, appointment of guardianship related court decision,
Required Documents For Invalidity Demand;
  • Application / Demand Petition (Your related declaration and contact information –address, phone, e-mail etc.- bank information and certificate of domicile of aggrieved and/or beneficiaries.
  • If the insured’s invalidity occurs as a result of traffic accident, Traffic Collision Report and in the case of the driver is a insured, Alcohol Report original and the certified true copy of it,
  • In the case of insured’s permanent invalidity inherited to judicial authorities (murder, suicide, founding dead, fire etc.) incident scene investigation report that prepared by outpost necessarily sent with investigation file and record of statement,
  • General state hospital given disability criterion, classification and disabled given health board report in accordance with regulations, committee report original and/or institutional certified true copy that included perpetual expression and disability percentage,
  • Certificate of identity register original or certified true copy (certificate given by official neighborhood representative original or certified true copy)
  • If the inheritor is under eighteen, appointment of guardianship related court decision,

HOW MAY WE ASSIST?

State you information, we will call you!