Emergency Road Assistance

HOW CAN I GET EMERGENCY ROADSIDE ASSISTANCE?

For your all manner of emergency roadside assistance;
You can dial 7/24 (0212) 334 20 05 numbered DOĞA INSURANCE EMERGENCY ROADSIDE ASSISTANCE

If you state your policy number,

your procedures progress rapidly.
 

WORKPLACE ASSISTANCE ASSURANCE ABSTRACT AND LIMITS

 
Installation works 750 TL / 3 times a year
Electric works 750 TL / 3 times a year
Key works 750 TL / 3 times a year
Survive the stranded person 750 TL / 3 times a year
Glazing works 750 TL / 3 times a year
Ambulance 250 TL / 3 times a year
Security Services Maximum 2 days
Professional workplace services organization Link


HOUSING BENEFIT ASSURANCE ABSTRACT AND LIMITS 

 
Installation works 750 TL / 3 times a year
Electric works 750 TL / 3 times a year
Glazing works 750 TL / 3 times a year
Key works 750 TL / 3 times a year
Doctor or Ambulance 250 TL / 2 times a year
Specialist nurse or companion 250 TL / 2 times a year
Hotel services 4* otelde/ Maks. 3 gün
Security company Maximum 2 days
Delivering emergency messages unlimited
Professional workplace services organization link
Information and Organization Service link


PASSENGER CAR AND COMMERCIAL VEHICLE ABSTRACT AND LIMITS 

   
VEHICLE ASSURANCES  
   
Towing reminder 1.000TL
Vehicle rescue with winching 1.750TL
Auto door lock service labour is unlimited (other expenses at beneficiary charge)
Change the tire service (only for passenger car) Labour is unlimited (materials at beneficiary charge)
In the case of run out of gas, towing reminder 1.000TL (until the nearest gas station)
Stopover by the reason of disuse of vehicle 600TL / a day, Maximum 3 days
Backing permanent residence or going ahead with journey Unlimited
Rent a car for continue your road trip 1.000TL/ a day, Maximum 2 days
Journey in order to brought vehicles back Unlimited
Vehicle’s consignation and guard 1.000TL
Professional driver support Unlimited
Supply of spare parts and conveying organization supply-connection conveying - up to 10kg
Road and accident condition info Unlimited
   
INDIVIDUAL ASSURANCES
Carriage and permanent in the case of injury or disease
Journey to backing domicile
Unlimited
Carriage of accompanier beneficiary Unlimited
By the reason of insured get treatment, one of the family
member’s journey and accommodation
600TL/day Maximum 4 days
As a result of cessation Journey due to a death of
one of the family member
Unlimited
Cessation of a journey due to the damaged occurred in house Unlimited
Deceased’s (insured) accompanier’s carriage Unlimited
Delivering emergency messages Unlimited
Legal aid 1.400TL (as loan)
   
DWELLING ASSURANCES (ORGANIZATION)
Scope Of Dwelling Support
Installation works Organization
Electric works Organization
Key works Organization
Glazing works Organization
Professional house services organization
   
INFORMATION AND ORGANIZATION SERVICE
Touristic Information
Route, accident and weather information
Health institutions and organizations information
Means of transport information
Exchange rates information
Restaurants and entertainment centers information
Accommodation information
Cultural activities information
Animal husbandry information
Organizations for special occasions
Elderly and child care services
Translation services
Sending flower services
More info services


HEAVY COMMERCIAL VEHICLE ASSISTANCE ABSTRACT ASSURANCE AND LIMITS 

   
Vehicle assurance  
   
Domestic towing reminder 1.750TL (up to nearest service)
Abroad towing reminder 2.500 euro
Vehicle recovery with crane 2.500TL
Abroad Vehicle recovery 5.000 euro
In the case of traffic accident or failure, dwelling and journey Journey Unlimited Accommodation 150TL/per day Maximum 3 days
Trip to take repaired and found vehicle Unlimited
Consignation and safeguard of the vehicle 750TL
Supply of spare parts and transmit organization Up to 10kg
   
INDIVIDUAL ASSURANCES
Transfer or returning trip in the case of injury 
as a result of accident
Unlimited
By the reason of insured get treatment, one of the
family member’s journey and accommodation
Journey is unlimited 4* or 3* in hotel, maximum 4 nights
Returning trip in the case of death of one family member Unlimited
Returning trip as a result of damage occurred in home
or workplace
Unlimited
Transportation of deceased insured Unlimited
Providing medication Unlimited
Delivering emergency messages Unlimited


PASSENGER CAR AND COMMERCIAL VEHICLE TRAFFIC AID

   
   

ASSURANCE’S ABSTRACT AND LIMITS 

   
INSURED VEHICLE’S ASSURANCES  
Towing reminder Passenger Car And Commercial Vehicle 1.000TL / heavy vehicle and Commercial vehicles for special purposes 1.500TL
Vehicle recovery with crane Passenger Car And Commercial Vehicle 1.750TL / heavy vehicle and Commercial vehicles for special purposes 2.500TL
Disuse of vehicle and stopover 600TL/per day Maximum 3 days
Returning to permanent dwelling or continuation the trip Unlimited
In order to continue trip, Rent a car /only for passenger car and light commercial vehicle) 1.000TL per day and maximum 2 days.  
Trip to brought car back Unlimited
Consignation and safeguard of the vehicle 1.000TL
Professional driver service Unlimited
Supply of spare parts and transmit organization passenger car and light commercial vehicle / heavy vehicle  and Commercial vehicles for special purposes maximum 25kg
Transfer of passengers common to passenger transportation Unlimited (up to nearest dwelling unit)
   
INDIVIDUAL ASSURANCES
 
Transfer trip in the case of injury or disease Unlimited
After released, returning to permanent dwelling Unlimited
Accompanier’s beneficiaries’ transfer Unlimited
By the reason of insured get treatment, one of the family member’s journey and accommodation 600TL / per day and maximum 4 days.
Returning trip in the case of death of one family member Unlimited
Transportation of deceased insured and accompaniers Unlimited
Providing medication Unlimited
Returning trip as a result of damage occurred in home or workplace Unlimited
Legal Aid 1.400TL (Borç olarak)
Delivering emergency messages Unlimited
   
HOUSING ASSISTANCE
 
Installation works Connection
Electric works Connection
Key works Connection
Glazing works Connection
Professional house services connection Connection


Definition of Assurance

For damages of the insured vehicle as a result of an accident during validity period and included in automobile insurance policy, and in cases stated below, a substitution rental vehicle is given. For the public relief situation, the service in terms either rental vehicle or substitution rental vehicle is to be given.

TERMS

  1. Substitution rental vehicle service is given maximum 7 days in cases of the needs of repairing damages of insured vehicle in the service resulting from an accident and in case of being totalled. Substitution vehicle service is not given for damages that are not obstacle to drive in traffic by an expert report (like scratches and dents on vehicle body, carbody and buffer or couch upholstery, repairs included in Mini Damage Repair Service).
  2. Substitution rental car is to be given in cases like the detection of repairing of the damaged vehicle in service is more than 48 hours in accordance with the 3rd clause (except for Sundays). In damages that are certain to exceed 48 hours to be repaired, substitution vehicle automatic option steps in without waiting an expert.
  3. Determining repair time of the vehicle is done by mutual agreement of Assist Line, repairer who performs repairing and expert's confirmation. In the event that the agreement is not reached in the determination of utilizing time of substitution rental vehicle, Doğa Insurance's decision is principle.
  4. If repair is done before the agreed time, substitution vehicle is returned back.
  5. If repair is done before the agreed time, substitution vehicle is returned back. Owner of the vehicle is provided with a substitution vehicle that has the closest features of the insured vehicle and for the most C class vehicle in the fleet of rent a car firm in agreed repair duration and in any case at most the days stated in the policy( 7 or 10 or 15 days per accident, or limitless) and possible at most two times a year. Vehicles that can be examples of substitution vehicle groups are listed below in the chart. In limitless substitution vehicle warrant, in cases of extension of repair time resulting from waiting for replacement parts or intenseness of service, substitution vehicle procurance is limited with 30 days.

    ECONOMIC VEHICLE APPLICATION

    VEHICLE CLASS PRESUMPTIVE TECHNICAL SPECIFICATIONS EXAMPLE VEHICLE TYPES
    A – B A – B Passenger car, 4-5 gateway, AC, AB, ABS, Engine Volume 1200 – 1500 cc HYUNDAI ACCENT, GETZ FIAT PALIO, ALBEA RENAULT CLIO
    C Passenger car, 4-5 gateway, AC, AB, ABS, Engine Volume 1300 – 1700cc FORD FOCUS RENAULT MEGANE FIAT LINEA TOYOTA CORALLA HONDA CIVIC

    Note: if insured vehicle has an automatic transmission, features and types of automatic transmission vehicle that is to be given can differ according to the vehicle fleet of the rental vehicle firm.



  6. Automatic transmission is provided within the possibilities of fleet of rental vehicle firm. Vehicles that can be examples of substitution vehicle groups are listed below in the chart. Segment to segment application is stated below. Cases of extension of repair time resulting from waiting for the replacement parts or intenseness of service, substitution vehicle procurance is limited with 30 days.

    SEGMENT AND LUXURY VEHICLE APPLICATION

    Vehicle value stated in policy Segment model of car
    0-40.000 TL Economic Renault Clio Symbol, Hyundai İ20, Fiat Albea
    40.001-55.000 TL Economic  (+) VW Polo, Hyundai İ20,Opel Corsa,Renault Clio
    55.001- 75.000 TL. Mid. Fiat Linea, Peugeot 301, Citroen Elysee,Hyundai Accent Blue ,Renault Fluence, Ford Focus, ,Renault Megan,
    75.001 - 90.000 TL. Mid. + Opel Astra, VW Golf,VW  Jetta,
    90.001- 130.000 TL. Lux VW Passat, Ford Mondeo, Peugeot 508
    130.001- 180.000 TL Premium Mercedes C 180, Volvo S 60,
    180.001- üstü Premium (+) VW Tuareg, Audi Q7, Mercedes E 250


  7. Another condition for the service of substitution rental vehicle is to own a credit card. In accordance with the rules applied by rental vehicle companies, customers are made to sign an empty credit card slip or a mail order form for the costs that are not covered by renting agreement warrant regardless of the aim of providing vehicle or who is paying the costs. Empty credit card slip or mail order form can be used by rental vehicle company in the cases of stated below (slip is returned to the customer by rent a car company during the returning of the vehicle).

    -Traffic fines,,
    -Delivering fuel deficiently,
    -Car insurance policy
    -Possible damages except car insurance policy scope
    -Commercial damages as a result of usage of rental car’ lesser’ wrongful acts

  8. In the case of vehicle owner exceeded the time stated in the policy on repair time, limit exceeding fee cashed by Vehicle Owner directly.
  9. Replacement Vehicle Service is provided in Turkey irrespective of the distance between dwelling and the location where damage occurred.
  10. Replacement Vehicle Service carried out and the service of rent a car become possible which is in network with rent a car firms by ASSIST LINE available in the district as far as possible.
  11. The rental vehicle’s which given to insured entire legal documents and Comprehensive Coverage, Arbitrary Financial Liability Insurance must be completed. In the case of rental vehicle damaged, the rent a car firm has no right to demand under any circumstances from the insured whom driving in compliance with laws.
  12. Replacement vehicle is delivered up and received from requested location.
  13. In the case of replacement vehicle delivered up another place, possible drop charge covered by insurer.


EXCEPTIONS

  1. Losses that not included in Doğa Insurance policy are out of coverage. If the damage come out after replacement vehicle rented by the result of an expert report, rental fee covered by the insured.
  2. Esthetics repairs, restore and periodic maintenances relating the accident are not within the cope of coverage. Except the accident, stationary of the vehicle is not within the cope of coverage.
  3. Highway, bridge toll, traffic summon and fuel are not within the scope of coverage, this kind of expenses covered by the insured.
  4. Doğa Insurance’s Hull Policy’ exceptions are also valid for replacement vehicle’s deliver.
  5. Windshield, tape damages or highjack, in the case of compromised total loss, replacement vehicle is not provided.
  6. With an expert approval, replacement vehicle is not provided for the damages that don’t constitute an impediment. (bonnet, coachwork or bumper scratches, collapsed, seat upholstery etc.)

WARNING


The responsibilities occurred as a result of using a credit card exclusive of the circumstances stated above belongs to the firm whom provided a replacement vehicle.

HOW MAY WE ASSIST?

State you information, we will call you!