Emergency Services


HOW TO GET EMERGENCY ROADSIDE ASSISTANCE?

For all your Emergency Roadside Assistance needs; you may reach Doğa Insurance Customer Services to get 24/7 emergency roadside service by calling (0850) 811 51 00 and dialing “1” for ambulance and “2” for Emergency Roadside Assistance.

In order to help expedite transactions please provide your policy number.

SUMMARY AND LIMITS OF BUSINESS ASSISTANCE COVERAGE
Installation works TL 750 / 3 times per year
Electrical works TL 750 / 3 times per year
Locksmith works TL 750 / 3 times per year
Rescue people from their business places TL 750 / 3 times per year
Glazing works TL 750  / 3 times per year
Ambulance Service TL 250 / 3 times per year
Security Service Maximum 2 days
Organization for professional business services

Click here for the details of the emergency business assistance services appendix.

SUMMARY AND LIMITS OF RESIDENTIAL ASSISTANCE COVERAGE
Installation works TL 750 / 3 times per year
Electrical works TL 750 / 3 times per year
Glazing works TL 750 / 3 times per year
Locksmith works TL 750 / 3 times per year
Physician or Ambulance services TL 250 / 2 times per year
Attending nurse and attendant services TL 250 /2 times per year
Hotel accommodation services in 4* hotels/ Maximum 3 days
Security Service Maximum 2 days
Emergency Message Communication Unlimited
Organization for professional home services link
Information and Organization Services link

Click here for the appendix detailing emergency residential assistance services.

SUMMARY AND LIMITS OF PERSONAL ACCIDENT - VEHICLE ROADSIDE ASSISTANCE COVERAGE
Towing of the vehicle (in case of accident) 2 times / TL 1,000
(to the nearest service station)
Towing of the vehicle (in case of breakdown) 2 times / TL 1,000
(to the nearest service station)
Vehicle rescue services 2 times / TL 1,000
Locksmith Works – Road / Unlimited
(other expenses shall be borne by the Insured)
Repair or replacement of tires TL 1,000 / to the nearest tire fitting center
(cost of materials shall be borne by the Insured)
Towing of vehicle in case of running out of fuel 1 times / TL 1,000 / to the nearest gasoline station
Discount Car Rental Organization
SUMMARY AND LIMITS OF PERSONAL ACCIDENT – RESIDENTIAL ASSISTANCE COVERAGE
Internal Water Installation 2 times / TL 200
Electrical Works 2 times / TL 200
Glazing Works 2 times / TL 200
Sending physician or ambulance to the insured’s home 2 times / TL 200
SUMMARY AND LIMITS OF MOD (Motor Own Damage)
COVERAGE FOR PASSENGER CARS AND LIGHT COMMERCIAL VEHICLES
VEHİCLE COVERAGE
Towing of vehicle – Abroad
(in case of breakdown 2 times per year)
EURO 2500
Towing of vehicle – Turkey
(in case of breakdown 2 times per year)
TL 1,750
Towing of vehicle – Abroad
(in case of accident)
EURO 2,500
Towing of vehicle – in Turkey
(in case of accident)
TL 1,750
Vehicle Rescue Services by the use of cranes TL 2,500
Vehicle Rescue Services by the use of cranes - abroad EURO 5,000
Car locksmith services (only for passenger cars) No unlimited workmanship
(other costs shall be borne by the Insured)
Replacement of tires
(only for passenger cars)
Towing to the nearest tire fitting center – twice per year (cost of materials shall be borne by the Insured)
Accommodation costs of  if the car is immobilized as a result of the accident. up to  TL 150 per person /night  as a result of the accident  Maximum 3 days (2 person, driver and spare driver)
Rent-a-car to continue travel TL 200 / Day Max. 2 days (for repairs exceeding 48 hours
Trip to bring vehicle back Bus Ticket; one way ticket for distances less than 500 km

Flight ticket; For destinations exceeding 500 km one way economic flight ticket
Safe storage and safekeeping of vehicle TL 750 / per day, Max. 5 days
Professional driver service Unlimited
Organization for the supply and delivery of spare parts Supply- Link Delivery – up to 10 kg
Information on road and accident conditions Unlimited
PERSONAL COVERAGE
Transportation of the escorting beneficiaries Unlimited
Repatriation or transportation of deceased insured Unlimited
Emergency Message Communication Unlimited
RESIDENTAL COVERAGE (ORGANIZATION)
Residential Assistance Scope
Installation works Organization
Electrical works Organization
Locksmith services Organization
Glass services Organization
Professional home services Organization
INFORMATION AND ORGANIZATION SERVICES
Information on tourism and touristic places
Information on road, accident and weather conditions
Information on healthcare institutions
Information on means of transportation
Foreign currency information
Information on restaurants and entertainment centers
Information on accommodation
Information on cultural activities
Information about animal care
Organizations for special days
Elderly care and child care services
Translation services
Flower delivery services
Other information services

Click here for the appendix detailing special motor insurance (own damage) services.

Click here for the appendix detailing motor own damage insurance for light commercial vehicles.

SUMMARY AND LIMITS OF MOD (Motor Own Damage)
COVERAGE ASSISTANCE FOR HEAVY COMMERCIAL VEHICLES
VEHICLE COVERAGE
Towing of vehicle in the country of residence (in case of breakdown 2 times per year) TL 1,750 (to the nearest service station)
Towing of vehicle – Abroad (in case of breakdown 2 times per year) EURO 2.500
Towing of vehicle in the country of residence (in case of accident) TL 2.500
Towing of vehicle – Abroad (in case of accident) EURO 2.500
Vehicle Rescue Services in the country by the use of cranes TL 2.500
Vehicle Rescue Services - abroad EURO 5.000
Accommodation or trip as a result of an accident or breakdown of the vehicle Bus Ticket; one way ticket for distances less than 500 km

Flight ticket; For destinations exceeding 500 km one way economic flight ticket
Safe storage and safekeeping of vehicle TL 750
Trip to bring vehicle back Bus Ticket; one way ticket for distances less than 500 km

Flight ticket; For destinations exceeding 500 km one way economic flight ticket (excluding transfer)
PERSONAL COVERAGE
Repatriation or transportion of the deceased insured person Unlimited
Emergency Message Communication Unlimited
Transportation of the escorting beneficiaries Unlimited

Click here for the appendix detailing heavy - special motor insurance (own damage) services

TRAFFIC ASSISTANCE FOR PASSENGER AND COMMERCIAL VEHICLES
(EXCLUDING ACCIDENT AND THE OTHER VEHICLE (S) INVOLVED IN ACCIDENT)
SUMMARY AND LIMITS OF COVERAGE
COVERAGE FOR COVERED VEHİCLE
Passenger Cars and Light Commercial Vehicles TL 1.000
Towing of vehicle Heavy and Special Purpose Commercial Vehicles TL 1.500
Vehicle Rescue Services by the use of cranes Passenger Cars and Light Commercial Vehicles TL 1.750
Heavy and Special Purpose Commercial Vehicles TL 2.500
Car locksmith services (only for passenger cars) Unlimited workmanship (other costs shall be borne by the Insured)
Replacement of tires (only for passenger cars) Unlimited workmanship (cost of materials shall be borne by the Insured)
Towing of vehicle in case of running out of fuel TL 1,000 (twice per year - to the nearest gasoline station)
Accommodation in the event that the vehicle is immobilized TL 600 / Day Max. 3 Days
Return to the permanent residence or continue the trip within the limits Passenger Cars and Light Commercial Vehicles For vehicles within the limits / For Heavy or Special Purpose Vehicles Maximum 25kg
Supply of rental vehicle to allow the insured to continue the trip (only for passenger cars and light commercial vehicles) TL 1,000 / Day Max. 2 Days
Trip to bring vehicle back Unlimited
Safe storage and safekeeping of vehicle TL 1.000
Professional driver service Unlimited
Organization for the supply and delivery of spare parts for passenger cars and light commercial vehicles Unlimited
For Heavy and Special Purpose Commercial Vehicles Maximum 25 kg Transport of passengers of commercial passenger carrying vehicleUnlimited (to the nearest town)
PERSONAL COVERAGE
Transport in the event of injury or illness Unlimited
Transfer to the Permanent Place of Residence after being discharged from the hospital Unlimited
Transportation of the escorting beneficiaries Unlimited
Accommodation and travel expenses of a family member due to treatment of the insured person TL 600/day Maximum 4 days
Returning the insured to the usual place of residence resulting from breaking off the unlimited journey due to death of a family member Unlimited
Repatriation or transportation of deceased insured Unlimited
Dispatch of medications Unlimited
Travel costs resulting from breaking off the journey due to damage to the house Unlimited
Legal Assistance TL 1,400TL (as a loan)
Emergency Message Communication Unlimited
RESIDENTIAL ASSISTANCE
Installation works
Electrical works
Locksmith services
Glazing works
Organization for professional home services

Click here for the appendix detailing Traffic Assistance Services

MINI REPAIR SERVICE

CLICK HERE FOR DETAILS OF MOD (Motor Own Damage) MINI REPAIR SERVICES

CLICK HERE FOR DETAILS OF TRAFFIC MINI REPAIR SERVICES

question-chat
Contact

Contact us for your complaints, suggestions and requests.

Contact Us